About Us
Wollongong Homeless Hub and Housing Services (WHHHS) has been bridging the gap between homelessness to home since 1987, when we commenced operation as Wollongong Emergency Family Housing (WEFH).
Through our skilled teams of experienced workers, we assist individuals and families who are homeless to transition into crisis, transitional and long-term accommodation. This assistance can take many forms depending on the individual situation. Ranging from providing food assistance, facilitating access to community and government services, to a range of programs designed to assist clients overcome a variety of complex barriers to establish new tenancies – we are there.
Our Vision
To be a voice for a diverse homeless community that includes individuals, families, and young people experiencing homelessness or at imminent risk of homelessness. To assist individuals and families to make the transition from homelessness to home.
Our Mission
To alleviate distress and empower vulnerable people from all backgrounds who are homeless or at risk of homelessness and support them to transition from homelessness to home.
Our Purpose
To bridge the gap from homelessness to home.
Our Aims
Wollongong Homeless Hub and Housing Services (WHHHS) aims to provide a service to support families and individuals in crisis, assisting them to achieve a level of independence that enables them to reengage with their local community and live independently.
WHHHS achieves these aims by using an integrated, collaborative service delivery model that identifies and responds appropriately to the needs of families and individuals, beyond that of providing shelter.
Our Values
- We recognise and value differences based on race, culture, language, gender, age, sexual orientation, ability, religion /spirituality.
- We recognise and respect value differences in people’s levels of communication, which may be linked to their culture, upbringing, or individual traits.
- We treat each other with mutual respect and dignity.
- We are open and honest in our communications.
- We promote a positive work environment and avoid adversarial relationships.
- We act ethically and with integrity.
- We create collaborative partnerships that benefit our community.
- We focus on the strengths and interests of the people we serve, and work for a fair, just and sustainable society.
- We encourage innovation that supports life-long learning.
- We lead by example.
- We learn and grow from community connections.
- We support every individual’s equal right to an optimum level of health, dignity, and respect.
ABN: 80 074 835 053
Registered Charity ACNC
Charitable Fundraising Authority Number CFN/22190
Community Housing Registered Provider
Australian Service Excellence Standards
Accredited at Certificate Level
